FAQ
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Creating a Crown Bees account comes with benefits. Easy, Breezy Returns Process Starting a return is as simple as logging into your account and selecting the order in question from the ORDERS tab on your account page. Once you have selected the order, click the RETURN button at the bottom, right-...
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BOPIS - Buy Online Pickup in Store
Do you live in the greater Seattle area and hate to pay shipping fees? We've got you covered! Before you arrive, we encourage you to have your order ready, or even better, place your order online using the PICK UP IN STORE option, available on the checkout page. Just click the PICK UP IN STORE b... -
CHANGES For your protection, we do not keep payment information on file. Therefore, we are unable to change an order once it has been submitted. If you missed an item on your order, you will need to place a second order. It is unlikely we will be able to combine the orders for shipping because t...
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As long as it is more than seven days until your scheduled bee ship date, you can easily change it by filling out this form and submitting it.
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Good day, I understand you would like to make a change to your order. For your protection, and ours, we do not keep payment information on file. So, it is not possible to change an existing order. However, if it has not yet shipped, we can cancel and refund the order. If your order has shipped,...
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Creating a Crown Bees account is fast and easy. 1) From the home screen, click on REGISTER in the top right-hand corner. 2) Complete the form and click in the box next to I'M NOT A ROBOT near the bottom, left-hand side of the page. 3) Last, but not least, click on CREATE ACCOUNT at the very...
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Did your product arrive damaged? Click here to report the issue.
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How to Purchase a Gift Certificate
1. From any webpage, click the GIFT CERTIFICATES link found at the top, right-hand corner. 2. Fill in the gift certificate details. An asterisk (*) indicates that the information is required. Recipient's Name* — the name of the person the gift certificate is being purchased for Recipient's Email... -
Fear not the dreaded porch pirate. We've got you covered. Sometimes packages don't show up when we expect or want them to. They can be lost in the shipper's network of transfer points. Or, they are dropped at a neighbor's house. Sometimes they are just running late. Or the dreaded porch pirate h...
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1) If you tried to log in and were unsuccessful, you can reset your password from the log in page by clicking on FORGOT PASSWORD? to the right of the SIGN IN button. 2) Enter your email. 3) Click RESET PASSWORD. 4) Check your email. If you don't see the email from Crown Bees, try checking i...
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Return Policy and Instructions
Return Policy and Instructions We are committed to nurturing the bee-raising community as a means of providing gardeners with the pollination services that help grow more healthy fresh fruits and vegetables. And so, we make every effort to bring you quality bee raising supplies and healthy bees.... -
If you do not have any available store credit, information about store credit does not show up on your account page or as a check out option. However, if you do have available store credit it will display predominately on the HOME page (and others) in the top, right-hand corner. You can also se...
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The Wasp and the Bee -- A Relationship as Old as Time
The Wasp and the Bee -- A Relationship as Old as Time Pteromalus wasps, while the bane of bees, is a boon to the gardener. They are considered a beneficial insect. However, they do have the regrettable habit of laying their eggs inside bee larvae. The larvae acts as nest and food for the develop... -
Easily tracking your orders— Just one of the benefits of signing up for a Crown Bees account From the HOME PAGE, click on the PERSON icon to log into your account. Click on the order number for which you want to start a return. The order will open. On the bottom, right-hand side of the pa...
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Track My Order - Not Logged In
A confirmation email is sent each time a shipping label is printed. If you don't see it in your email inbox, take a peek at your spam folder. Still no confirmation? You can Submit a Help Center Support Ticket. Your confirmation includes the tracking number. Plug that number into your web browser... -
Troubleshooting Why Mason Bees Did Not Nest in Your Bee House
Why are mason bees not nesting in my bee house? For first-time mason bee raisers, this is our most common question in the spring. First, please be patient. It takes time for the mason bees to emerge from their cocoons and it can take up to two weeks to see mason bee activity at your bee house. ... -
From the HOME page, click on the PERSON icon. From this screen you can: 1) Change your account name and/or company name. 2) Change your phone number. 3) Change your email address. 4) Change your password. In this case you will need to know your current password. If you have forgotten it, see Re...
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We are a small company with a huge vision. To help us manage the volume of HELP CENTER requests, we have prepared articles that walk you through every aspect of your dealings with Crown Bees. We hope that you will turn to these articles as your first step and know that we are here for you if you ...
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What is nesting in my bee house?
The Capped-end Guide for Cavity-nesting Bees is a pictorial guide to what might be nesting in your house. Take a peek and see if anything looks familiar. While we cover the most common possibilities, another method is to do an image search on your favorite browser. This involves taking and upload... -
Mason Bees Late Winter, Early Spring – Inspect and take inventory of your 8 mm nesting holes. You should have about one nesting hole per mason bee cocoon. If you raised bees last season, your cocoons should be safely stored in the refrigerator or unheated garage. If you are new to bee raising, or...
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Why did my leafcutters not nest?
Why are leafcutter bees not nesting in my bee house? For first-time leafcutter bee raisers, this is our most common question in the summer. First, please be patient. It takes time for the leafcutter bees to emerge from their cocoons and it can take up to two weeks to see leafcutter bee activity ... -
I'm putting in some links that will be helpful to you. You will find two areas that will lead you to answers to about 99.9% of your questions and concerns. HELP CENTER and BEE KNOWLEDGEABLE Due to our very small staff, it is best to contact us through the HELP CENTER. We just don't have the staf...